FAQs

 

What types of products does RoyalPet offer?

RoyalPet specializes in high-quality pet accessories, including portable cat and dog bowls, durable nylon leashes, and adjustable harnesses. Our products are designed to ensure both comfort and style for your pets.

How do I choose the right harness for my pet?

When selecting a harness, consider your pet's size, breed, and activity level. Our adjustable harnesses are designed to fit a variety of sizes, ensuring a secure and comfortable fit. It is recommended to measure your pet's girth and neck circumference before making a selection.

Are your products safe for pets?

Yes, safety is a top priority at RoyalPet. Our products, such as breakaway harnesses and retractable leashes, are designed with innovative features that prioritize the well-being of your pets during outdoor activities.

What materials are used in your pet accessories?

We use high-quality materials, including durable nylon and safe, non-toxic components, to ensure that our products withstand regular use while providing comfort and safety for your pets.

How can I clean and maintain my pet accessories?

To maintain the longevity of your pet accessories, it is recommended to hand wash them with mild soap and water. Avoid using harsh chemicals or bleach, as these can damage the materials. Always air dry your products to prevent any deformation.

Do you offer a warranty on your products?

Yes, RoyalPet stands behind the quality of our products. We offer a warranty that covers manufacturing defects. Please refer to our warranty policy for specific details regarding coverage and claims.

What is your return policy?

We strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it within a specified period for a refund or exchange. Please consult our return policy for detailed instructions and eligibility criteria.

How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email or through our contact form on the website. We aim to respond to all inquiries within 24 to 48 hours.